This Polaris 360 was bought from Amazon brand new. It was in the pool for 1 month before my pool technician notified me that I had bought the wrong model.The cleaner is complete and the hose was not cut. This item is in the category "Home & Garden\Yard, Garden & Outdoor Living\Pools & Spas\Pool Cleaning Tools\Pool Cleaners & Vacuums". The seller is "fhsu" and is located in this country: US. This item can be shipped to United States.